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Terms & Conditions
1. Information Accuracy and Integrity
Dr. Galen Pte Ltd strives to ensure that the information provided on this Website is accurate and up to date. However, we make no representations or warranties, express or implied, regarding the completeness, accuracy, reliability, or suitability of any content, including medical advice provided through our services.
The Website and its content may contain errors, omissions, or inaccuracies, and may be updated or modified at any time without prior notice. In addition, content may be contributed by independent or non-affiliated third parties, for which we do not assume responsibility or liability.
Users are encouraged to independently verify any information obtained through the Website. Any reliance you place on such information is strictly at your own risk.
2. User Information
By submitting, uploading, posting, or transmitting any information to us through the Website, including health information, medical history, symptoms, personal details, requests, comments, files, images, or other materials ("User Information") you agree to comply with the following terms.
You agree that your User Information will not:
Be false, inaccurate, misleading, or fraudulent;
Be defamatory, abusive, obscene, offensive, threatening, or otherwise unlawful;
Infringe upon the privacy, confidentiality, or intellectual property rights (including copyright, trademark, or trade secrets) of any person or entity;
Contain viruses, malware, or any harmful or disruptive components;
Promote unethical or illegal activities.
You further agree not to use the Website to contact other users through unsolicited communications, including email, phone calls, or other forms of messaging.
By submitting User Information, you represent and warrant that:
You have the legal right, authority, and necessary consents to provide such information (including any health-related data); and
The information is provided voluntarily for the purpose of receiving services through the platform.
You grant Dr. Galen Pte Ltd and its affiliated healthcare providers the right to use, process, and share your User Information as necessary to provide the requested services, in accordance with our Privacy Policy.
3. Copyright Infringement and Notice Procedure
Dr. Galen Pte Ltd respects the intellectual property rights of others and expects users of our Website to do the same. We do not knowingly permit the posting or distribution of infringing content on our platform.
If you believe that any content on our Website infringes your copyright, you may submit a written notice requesting its removal.
To be effective, your notice must include the following information:
A clear description of the copyrighted work that you claim has been infringed;
The exact location of the allegedly infringing material on our Website (including the specific URL or link);
Your full name, postal address, telephone number, and email address;
A statement that you have a good faith belief that the use of the material is not authorized by the copyright owner, its agent, or applicable law;
A statement that the information in your notice is accurate and, under penalty of perjury, that you are the copyright owner or authorized to act on behalf of the owner;
Your electronic or physical signature.
Upon receipt of a valid notice, we will review the claim and may remove or restrict access to the allegedly infringing content at our discretion.
Please send all copyright infringement notices to: [email protected]
4. Resolution of Disputes
Dr. Galen Pte Ltd is committed to resolving any concerns or disputes in a fair and timely manner. Users are encouraged to contact us first to seek an informal, good-faith resolution of any issues related to the Website or services.
If a dispute cannot be resolved through informal means, you agree that any claims, disputes, or controversies arising out of or relating to your use of the Website or our services shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law principles.
You further agree that such disputes shall be subject to the exclusive jurisdiction of the courts of Singapore, and you waive any objections to jurisdiction, venue, or inconvenient forum.
5. Indemnification
You agree to defend, indemnify, and hold harmless Dr. Galen Pte Ltd, along with our directors, officers, employees, contractors, and affiliated healthcare providers, from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:
Your use or misuse of the Website or services;
Your breach of these Terms and Conditions;
Your violation of any applicable law or regulation;
Any User Information you submit, including its accuracy, legality, or infringement of third-party rights; or
Any unauthorized access to or use of the Website through your account or credentials.
We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate fully with our defense.
6. Modifications, Termination, and General Provisions
Dr. Galen Pte Ltd reserves the right to modify or update these Terms and Conditions at any time. Any changes will become effective immediately upon posting on the Website. Your continued use of the Website or services after such changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.
We may use third-party analytics services, such as Google Analytics, to collect aggregated, non-personally identifiable information about how users interact with the Website. These services may use cookies or similar technologies, which are governed by the respective third parties' privacy policies. Our Privacy Policy applies only to our use of cookies and not to third-party services.
We reserve the right, at our sole discretion, to suspend or terminate your access to the Website or services at any time, without prior notice, for any reason, including violation of these Terms.
If any provision of these Terms is found to be invalid, illegal, or unenforceable, such provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
These Terms constitute the entire agreement between you and Dr. Galen Pte Ltd regarding your use of the Website and services and supersede any prior agreements or understandings. In the event of any conflict between these Terms and specific notices or terms posted on particular pages of the Website, the latter shall prevail.
7. Ask Free Doctor Online, Medical Q&A, and Premium Services
Dr. Galen Pte Ltd ("we", "us", or "our") provides an online medical question-and-answer service for informational purposes only. Users may submit one free medical question and receive a response from a certified doctor within an estimated timeframe. We also offer a paid premium service, which provides expedited responses and may involve multiple certified doctors.
The nature and detail of any response depend on the complexity of the question and the information provided. Medical advice is not absolute and may vary based on individual circumstances, incomplete information, and ongoing developments in medical knowledge. Responses provided through our platform are general in nature and may not fully address your specific medical condition.
You acknowledge and agree that:
the service does not replace professional medical consultation, diagnosis, or treatment;
responses should not be relied upon as a sole basis for medical decisions;
you should always consult a qualified healthcare professional for personalized medical advice;
the service is not intended for emergency situations.
We do not guarantee that all questions will be answered. In some cases, additional information, further consultation, or in-person medical evaluation may be required.
By submitting a question, you grant us the right to use, reproduce, and publish your question and the corresponding response for educational and informational purposes, in anonymized form. You agree not to submit vague, misleading, or incomplete information, and acknowledge that doing so may affect the accuracy or relevance of the response.
You represent that you have the necessary authorization to submit any information on behalf of another individual.
Premium services are available for a fee of USD $5 per question, which provides prioritized handling and faster responses which may include input from multiple certified doctors. This fee is charged for service facilitation, prioritization, and professional effort, and does not guarantee specific outcomes, diagnoses, or treatment plans. All fees are subject to change at our discretion and will be clearly communicated prior to payment.
All content provided through this service remains the intellectual property of Dr. Galen Pte Ltd and is protected by applicable copyright laws. Unauthorized reproduction, distribution, or commercial use is prohibited.
To the fullest extent permitted by law, Dr. Galen Pte Ltd disclaims all liability for any loss, harm, or damage arising from the use of, or reliance on, information provided through this service. The information provided constitutes general guidance or a second opinion and should not be used for active medical management without consultation with a qualified healthcare provider.
If you identify any inaccuracies, you are encouraged to contact us. We will make reasonable efforts to review and address such concerns.