UMCG Ambulance Care is a dynamic and forward-thinking organization dedicated to delivering essential healthcare services. Operating in Drenthe and part of Fryslân, their nearly 400 skilled colleagues across 26 locations strive to bring quality care to people in need. The organizational culture emphasizes professionalism, innovation, and continuous learning. They believe in providing a supportive environment where individuals have the autonomy and security to shape their own work and development. Collaboration is key to their growth, and together, they focus on the well-being of the patients. Patient-centered care is the cornerstone of the mission. They employ innovation to optimize care both now and in the future. Safety is paramount, and they recognize the importance of open communication when incidents occur. Their commitment to learning from mistakes ensures that they continuously improve their processes and prevent recurrences. Patients play a crucial role in ensuring their own safety, as outlined in their patient safety card, "Working together on safety in the ambulance."
They encourage feedback from patients, whether it be a complaint, compliment, or suggestion. Complaints are addressed promptly, with a focus on finding solutions and learning from patient experiences. Compliments and suggestions are equally valued and can be shared personally or online for acknowledgment and routing to the relevant department or employee. In emergencies, they prioritize providing the best and safest care, acknowledging that unforeseen circumstances may arise. Serious incidents are thoroughly investigated, and the input of patients and/or their relatives is welcomed in the process. Their commitment to addressing broader societal issues is evident in their approach to domestic violence. They actively use a Reporting Code to identify and respond to signs of abuse, ensuring the safety and well-being of the patients and their families.
