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Austin-travis County Emergency Medical Services

Private Care Center

Austin, United States



In Austin and Travis County, the Emergency Medical Services Department of the City of Austin assumes a vital responsibility, delivering essential 9-1-1 emergency medical response services. Their commitment extends to a vast population of over 2.2 million residents, encompassing an extensive service area spanning 1,039 square miles.While their primary focus is on delivering medical assistance, it's important to note that a significant portion of their operations involves responding to life-threatening emergencies that require immediate attention. Their core ethos centers around service, encompassing several dimensions. The department is dedicated to serving the community, which includes patients, their families, loved ones, and the broader population. Their mission is to alleviate suffering, enhance community health, and save lives. Service goes beyond responding to emergency calls; it entails a comprehensive evaluation of their operations to enhance performance and adapt to evolving needs. They work closely with the community to foster self-care and mutual support, contributing to the well-being of Austin-Travis County residents.

Their mission is clear: to deliver exceptional patient care regardless of the circumstances—anytime and anywhere. This commitment extends to reducing suffering, improving overall community health, and ultimately saving lives. Their vision is built on trust. They aim to be the clinical provider of choice, not only for their community but also for their employees and partners. They aspire to demonstrate their value through their practices and outcomes, setting a standard that others aspire to emulate. To achieve these goals, they have established four pillars of excellence: People, Service, Quality, and Finance. These pillars provide a framework for their organizational culture and operational effectiveness.

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    They saved my gf and father in law life recently and were extremely efficient and kind , however much they get paid they deserve a raise, thankful so much for them!

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    Jackie in Billing and actually everyone there is Amazing and Very Helpful....They all deserve a raise 💘

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    I'm giving this 5 stars because the EMT workers deserve it! But I am extremely disappointed that it has now been almost a month and yet my records have not been forwarded to the hospital. How is this possible that the hospital does not receive the records of the initial examinations given by EMT? Absolutely mind-boggling! Now I repeatedly call their office and no matter what option I take including the battalion chief, nobody answers the phone! Extremely frustrating! Again the only reason I'm giving it five stars is because the EMT workers were phenomenal. There's just some kind of policy that doesn't forward the records and it just completely dumbfounds me! Why take all these tests if you're not going to share them with the hospital that you're dropping the patient off to?

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    I can't remember the medics name but yesterday him and two other guys picked me up in less than 3 min and transported me in was the worst 15 minutes of my life. One of the quickest and most professional workers I have ever come across. Thank you I am forever indebted to you

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    Came 5 times this past year. Between my husband cancer and my broken ribs! Awesome!