In Austin and Travis County, the Emergency Medical Services Department of the City of Austin assumes a vital responsibility, delivering essential 9-1-1 emergency medical response services. Their commitment extends to a vast population of over 2.2 million residents, encompassing an extensive service area spanning 1,039 square miles.While their primary focus is on delivering medical assistance, it's important to note that a significant portion of their operations involves responding to life-threatening emergencies that require immediate attention. Their core ethos centers around service, encompassing several dimensions. The department is dedicated to serving the community, which includes patients, their families, loved ones, and the broader population. Their mission is to alleviate suffering, enhance community health, and save lives. Service goes beyond responding to emergency calls; it entails a comprehensive evaluation of their operations to enhance performance and adapt to evolving needs. They work closely with the community to foster self-care and mutual support, contributing to the well-being of Austin-Travis County residents.
Their mission is clear: to deliver exceptional patient care regardless of the circumstances—anytime and anywhere. This commitment extends to reducing suffering, improving overall community health, and ultimately saving lives. Their vision is built on trust. They aim to be the clinical provider of choice, not only for their community but also for their employees and partners. They aspire to demonstrate their value through their practices and outcomes, setting a standard that others aspire to emulate. To achieve these goals, they have established four pillars of excellence: People, Service, Quality, and Finance. These pillars provide a framework for their organizational culture and operational effectiveness.