UMCG Ambulance Care is a progressive healthcare organization committed to providing essential services. Operating in Drenthe and part of Fryslân, their nearly 400 skilled colleagues, spread across 26 locations, dedicate themselves to delivering quality care. The organizational culture emphasizes professionalism, innovation, and continuous learning, fostering a supportive environment where individuals have the autonomy to shape their work and development. Collaboration is pivotal for their growth, with a shared focus on patient well-being. Patient-centered care is their mission's cornerstone, utilizing innovation to optimize current and future care. Safety is paramount, and they value open communication when incidents occur. Their dedication to learning from mistakes drives continuous improvement and recurrence prevention.
UMCG Ambulance Care welcomes patient feedback, whether a complaint, compliment, or suggestion. Promptly addressing complaints involves finding solutions and learning from experiences. Compliments and suggestions, whether shared personally or online, are valued and directed to the relevant department or employee. In emergencies, they prioritize providing the best and safest care, acknowledging unforeseen circumstances. Thorough investigations into serious incidents involve welcoming input from patients or their relatives. Their commitment to addressing societal issues is evident in their proactive approach to domestic violence, using a Reporting Code to identify and respond to signs of abuse, ensuring the safety of patients and their families.
